Refund & Return Policy

At Remote Affair, we’re committed to providing you with high-quality home office essentials and an exceptional shopping experience. However, we understand that sometimes things don’t go as planned. If you receive a wrong or damaged item, we’re here to make it right.

Eligibility for Returns:

• Items can only be returned if they are wrong or damaged.

• The item must be returned within 5 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition you received them.

How to Initiate a Return:

1. Contact our support team at support@remoteaffair.com within 5 days of receiving your order.

2. Include your order number, a description of the issue, and clear photos of the item showing the damage or incorrect product.

3. Our team will review your request and guide you through the return process.

Refunds:

• Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-10 business days.

Shipping Costs:

• If the return is due to a wrong or damaged item, we’ll cover the return shipping costs.

• For any other issues not covered by our return policy, returns and shipping costs will not be accepted.

We value your trust and support and are here to ensure you get the best products and service. If you have any questions, don’t hesitate to reach out to our support team!